Nando’s Chicken

I couldn’t remember when I last visited Nando’s Chicken. I was unhappy with its diluted soda. Recently, I decided to give it another try.

Ages ago, I ordered the food at the counter. This time, however, I was told to be seated, and a waitress took my order. After a while I was served a glass of coke. The food was only delivered after 15 minutes. Since I ordered Mediterranean Rice, I wished that they would supply me with a spoon (but they didn’t).

The chicken was quite tasty. Unfortunately, the soda was as diluted as ever, and it cost RM5.90 (~ US$1.60) On top of that, service charge set me back another 10% of the price.

I think it will be another two of three years before I will dine in Nando’s again…

(Picture taken with Sony Ericsson K850i)

Recommendation:

Nando’s should consider transforming its operation into the self-service type, and do away with the service charge. The outlet I visited was located in a commercial cum industrial area, and opposite my university. On weekdays, workers and students just want to have a quick lunch there. Service is not in their mind. Furthermore, I suspect many Malaysians see it as a competitor to KFC, rather than Delifrance.

Or, if that is not possible, then perhaps diners order and pay at the counter, and take away their drinks. Waiters/waitresses deliver the food later. In this case, lower the service charge to 5%.

And, of course, don't serve diluted soda.