Ages ago, I ordered the food at the counter. This time, however, I was told to be seated, and a waitress took my order. After a while I was served a glass of coke. The food was only delivered after 15 minutes. Since I ordered Mediterranean Rice, I wished that they would supply me with a spoon (but they didn’t).
I think it will be another two of three years before I will dine in Nando’s again…
(Picture taken with Sony Ericsson K850i)
Nando’s should consider transforming its operation into the self-service type, and do away with the service charge. The outlet I visited was located in a commercial cum industrial area, and opposite my university. On weekdays, workers and students just want to have a quick lunch there. Service is not in their mind. Furthermore, I suspect many Malaysians see it as a competitor to KFC, rather than Delifrance.
Or, if that is not possible, then perhaps diners order and pay at the counter, and take away their drinks. Waiters/waitresses deliver the food later. In this case, lower the service charge to 5%.
And, of course, don't serve diluted soda.