I was hardly surprised. I have been working in telecommunication industry for many years. We regularly make test calls to all over the world to check line quality.
Imagine this hypothetical case:
A relative of Kikey called her a day earlier. She was not happy as the line was too noisy, so she filed a complaint to Maxis, the mobile phone operator. The customer service officer of Maxis raised a “trouble ticket” (TT), and passed it to the engineer on duty. Further, there was a rule in Maxis which stated that all TT pertaining to customer complaints must be answered within 4 hours.
Kikey’s relative filed the complaint at 11 am. The engineer on duty did some troubleshooting. At 2 pm, or 6 am
So, if you receive a call from an unknown